MOTOR VEHICLE TROUBLES

Vehicle breakdowns are bound to happen at some point in time. From this standpoint, if a breakdown occurs during a shipment, there are unavoidable delays, but not much to do about it. 

We locate and dispatch the nearest driver to the vehicle experiencing issues and relay all necessary packages to the end destination on time and in priority sequence.

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LOST PACKAGES

Probably the most frustrating experience for a customer to endure always starts with the question: “Where is my package?”.

What causes a lost package? There are quite a few possibilities which can range from a simple misplacement, damaged shipping label or merely an accidental removal. Customers can take insurance cover for the claimed goods before loading for shipment.

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WEATHER CONDITIONS

Safety is always a priority. With the weather, road shut-downs, inevitably end up causing delays due to slow transits.

As frustrating as it may be for customers when weather conditions dictate the pace of delivery, there is only so much delivery companies can do to ensure timely delivery.

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TRAFFIC

At this point, finding a city without any traffic is close to impossible. Between construction, accidents, major roadblocks and detours, it is becoming increasingly common to hear of people experiencing delays during their transit by about 2-3 working days.

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HIGH VOLUME SHIPMENTS

A sudden or unexpected increase in shipment delivery volumes can overwhelm a delivery company that is not equipped with an adequate software system.

This is most common during the holiday season or during festivals when the shopping extravaganza begins. Unexpected delays can occur which can set a customer's shipment back by 4-8 working days.

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FAILED DELIVERY ATTEMPT

Taking the spotlight off of courier companies, customers may be the cause behind a failed delivery attempt if there was no one there to receive the package.

If an attempt has been made to deliver the package, the driver will have to move on to pending orders to avoid delays.  The fact is they usually have a fixed amount of time to wait for an answer (hint: it’s very short).

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CUSTOMS

Shifting to an international perspective, as a carrier facing customs, you must ensure that all the required documents are present and filled to avoid any issues. Should the vehicle be caught by customs or the sales tax department en route  due to unforeseen circumstances, delays can be expected in the arrival of the shipment by 2-4 working days.

Without the proper documentation, delays are inevitable, and they can quickly escalate to further complications if authorities decide to inspect your cargo.

LACK OF CLARITY

A common issue which can occur when operating without reliable courier software is simply unclear handwriting.  Given the nature of the delivery industry, opting for pen and paper can lead to recurring mistakes or mishaps happening.

Shipping labels play a crucial part also. If they are of poor quality, it can pose problems for couriers when reading or scanning them. 

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