Privacy Policy

Privacy & Safety

We place a great importance on our customers choices and protecting their personal information. We use reliable third-party banking to verify payment, we collect data in a secure way or our customers are notified after their purchase is completed successfully.

 

Our customer’s privacy is of the highest importance for our business. We ensure that they can navigate through the products and shop and save their information in a secure and safe manner. We hope you keep shopping through our website!

To guarantee our customers a safe and confidential shopping experience, Hermes TCL uses McAfee Secure to safeguard their personal information. More specifically, McAfee Secure actively employs Secure Sockets Layer, SSL, technology on the credit card and personal information pages of our website. SSL technology functions by managing server and client authentication, and encrypting both server and client communication. This means that McAfee Secure encrypts your credit card information and keeps it safe by routing payment only to Hermes TCL. Your credit / debit card information is never stored or visible to Hermes TCL when you purchase online. Due to this safety feature, each time you place an order online, you will need to provide your credit / debit card information. If you choose to make an account and save your card details for future purchases, you may choose to do so.

HOW WE USE THE INFORMATION WE COLLECT?

 

  • Services: When you make a purchase from Hermes TCL, we use the information you provide to us (name, address, phone, etc.) to process your order. We do not share or sell this information to third parties. All information is considered private and confidential, and is only used to help us better serve you and improve your shopping experience while online with Hermes TCL. All credit / debit card numbers are routed through SSL and are never visible to Hermes TCL for online purchases.

  • Website: We may use information we collect to improve hermestcl.com and our services

  • Promotional: We may use your personal information to contact you with newsletters, sms, online promotions that may be of interest to you. You may opt-out of any communication we send you.

  • Analytics: We collect general browsing data and device information to optimize our services and improve our offerings.

  • IP Addresses - Fraud Prevention: We use IP address information to help us identify fraudulent activity. IP addresses are stored with your order information when your order is placed. IP Address logs are also saved for 30 days before they are deleted.

  • Communication: If you reach out to use via email, sms, phone, or mail we will retain that communication information to respond to your inquiry.

USE OF COOKIES:

 

Hermes TCL uses a browser feature known as a cookie. A cookie is a simple file that stores your personalized information on your hard drive so you don't have to re-enter it a second time when revisiting our website. Cookies help to improve and personalize your shopping experience by increasing our web pages responsiveness and decreasing time between downloading as you browse or surf through our website.

Customer Care

  • ‍Product / Service Overview: We offer medical products and equipments of the best quality.  For any queries / complaints / demo requests for products, please do not hesitate to communicate with us.

  • Standards of Customer Service: We value our customers and clients and offering our best products and services are our companies core values. We do not deal in any fake or counterfeit products. We believe in delivering only the best quality products which are certified for consumer use. We want to build a relationship with our clients based on trust and providing them the best that they deserve to get. We do not compromise over quality.